Systems generally require routine administrative tasks at various times in their life-cycles, in order to ensure reliability and efficiency. In today's business environment, more and more companies are becoming extremely reliant on a multi-user system for management of their business information assets. However, only a handful of these companies can really afford the significant investment required to build up and retain such technical expertise in-house.

Morpheus Technology Solutions, Inc.'s signature Service Support provides an excellent opportunity for such companies that do not want to employ full-time Systems Administrators to manage the day-to-day aspects of running their systems, by allowing them to enjoy the peace of mind in retaining Certified Professionals to handle those responsibilities at a much reduced rate.

The Morpheus Service Support™ is customized to meet the individual requirements of each customer and their business. MORPHEUS TECHNOLOGY SOLUTIONS, INC.'s support staff are industry certified and are continually kept up to date through regular training and hands on experience. With Morpheus Service Support™, companies can focus on their core business, secure in the knowledge that MORPHEUS TECHNOLOGY SOLUTIONS, INC.'s experts are pro-actively looking after and caring for their Systems. Customers who take up the Morpheus Service Support™ Pack enjoy this peace of mind at a fraction of the cost of maintaining such expertise in-house.

Morpheus Service Support™

involves a number of regular system checks, proactive diagnostics and routine maintenance activities designed to ensure that systems continue to operate reliably, and at their peak efficiency. Morpheus Technology Solutions, Incs Systems Administrators use both remote access and onsite visits to regularly assess and monitor the system's status. Management reports on technical issues or eminent problems are provided along with corrective recommendations so that any detrimental effects to the system are minimized.

The Morpheus Service Support™ can be customized to meet the individual requirements of each customer and their business. Depending on the level of support you may need, your Morpheus Service Support™ services may include some or all of the following:

System Backup and verification logs
Process Monitoring
System Benchmarking
System security maintenance
Monitoring of disk space and file systems
System integrity diagnostics and reports
Scheduled servicing of peripheral components
Memory usage - both physical and virtual
Local data cabling scanning and maintenance
Wide Area Network Checks and reporting
Fault diagnosis and troubleshooting.
Service review meetings with client
System Backup and verification logs
Process Monitoring
System Benchmarking

The Morpheus Service Support™ pack is comprised of three standard levels. As a Morpheus Service Support™ client, you get to enjoy discounted rates on our additional products, service or software.

1) Morpheus Service Support™ Sign-up Agreement: This is a required one-time fee of $120 for the initial account set-up.
2) Morpheus Service Support™ Basic: This plan offers the clients, the flexibility of requesting service on as needed basis and paying a billable hourly rate per incident.
3) Morpheus Service Support™ Intermediate: An ideal plan for a Small Business on a low budget. For a flat monthly charge of $260, we will send a Certified Technician to visit your business or establishment and perform the following:
Perform routine systems check and maintenance (clean and defrag slow systems)
Check, Update, Configure and Maintain Office Computers
Check for Security Flaws, Viruses, etc
Install Software, Add, Move Hardware
4) Morpheus Service Support™ Premium: This signature plan incorporates the Basic and Intermediate plans, plus much more! It covers the establishment of the service activities such as: Establish backup regime and perform full system backup
Creation of master system rescue/repair disks
Installation and configuration of diagnostic tools
Supply, installation and configuration of remote access modem (telephone line, call charges and rental not included)
Comprehensive system audit and creation of documentation and reporting files. This includes recording all system components and their corresponding serial numbers.
Performance Benchmarking
Familiarization with site and key contacts
Monthly Service Option: This is a fixed amount for the term of the agreement. It covers the routine administrative and management activities, which are performed at various intervals:
Remote system monitoring: checking status of system processes, memory usage and disk space levels (fortnightly, more frequently if requested)
Security Management: adding and deleting users, changing passwords (fortnightly, or when requested)
Management of System and Error Logs - with the investigation of any anomalies (fortnightly)
Execute custom diagnostics / contingency scripts (monthly)
Network / Communications verifications (fortnightly)
Examining and configuring anti-virus updates
Routine Power testing of UPS status and functionality
Management controlled system reboot
File system check (monthly)
Physically clean server inside and out, vacuum dust (annually)
Physically clean and service system printer and peripheral components (annually)
Client service review meetings (every 6 months)
System Report (every 6 months)
Investigate / diagnose reported problems (as required)
Pre-Paid Support Contract Option: This is a block of prepaid support/service hours, which can be used to address any problems found or identified during the course of the monthly service activities, or in response to a fault or action request. This is general a 20-hour pre-paid support contract, which must be renewed when remaining credits reach 5 hours. This depletion and renewal occurs as necessary for the term of the Morpheus Service Support™ contract. The 20-hour pre-paid support is an investment of $2000. The procedure for using these hours is as follows.

When a problem is reported or identified it is prioritized in discussions with Site contact and/or MD according to:

Priority 1. Critical:
System Down and requires immediate attention
Priority 2. Urgent:
Problem requiring 4 Hour response time
Priority 3. Important:
48 Hour response time
Priority 4. Required:
Response within the week

The above mentioned priority system would also apply to work requests such as setting up new users, printers or installing new PCs. These types of activities are all outside the scope of the basic Morpheus Service Support™, and so can be covered from the credits available in the support contract.